More companies are implementing artificial intelligence (AI) tools in the workplace, but many employees struggle to keep up, according to a March 19 report from the American Management Association. While AI adoption is growing, 57% of employees feel they are falling behind, and only half have received AI-related training.
AI Integration and Growing Trust
Compared to 2023, more North American organizations are developing AI strategies and implementing AI governance, the report found. A December 2024 survey of 1,100 employees, managers, and senior leaders revealed that 63% of employees now trust managers to use AI fairly and transparently—a significant increase from 34% in previous surveys. This trust is particularly strong in organizations with a clear AI strategy.
However, many organizations still lack structured AI training programs. About 44% of respondents said AI tools are being used without a centralized approach, leaving workers without proper guidance. Soft skills, such as problem-solving, communication, analytical skills, and critical thinking, are also seen as essential for effectively applying AI in the workplace.
The Need for AI Training and Strategic Implementation
Manny Avramidis, president and CEO of the American Management Association, emphasized the importance of AI training in ensuring companies gain a competitive edge, drive innovation, and improve efficiencies. However, a TalentLMS report found that half of workers believe AI is evolving faster than their company’s ability to train them. Employees also cited a lack of clear AI guidelines and training programs that need significant improvements, especially in terms of delivery speed.
Organizations may benefit from starting small—using AI for brainstorming and collaboration—to reduce employee anxiety around new technology. Avramidis noted that training must be an ongoing process, with employees given opportunities to apply what they learn and witness AI’s impact in their daily work.
Despite increased workplace training over the past year, few employees received AI-specific training, according to a Pew Research Center report. While over a third of workers consider AI skills important, soft skills like communication and critical thinking remain higher priorities.
For businesses to fully harness AI’s potential, they must invest in comprehensive, ongoing training programs that ensure employees feel prepared and empowered to work alongside AI.
