A recent survey conducted by the Employee Benefit Research Institute (EBRI) and Greenwald Research reveals a high level of satisfaction among privately insured adults regarding the process of selecting a health plan during open enrollment. According to the findings, approximately 90% of respondents reported satisfaction with the ease of selecting a plan, the information and materials provided to understand their options, and the amount of time available to make their decision.
Despite overall satisfaction with health plans, the survey indicated a distinction in satisfaction levels between enrollees in high-deductible health plans (HDHPs) and those in traditional health plans. Enrollees in traditional plans reported higher levels of satisfaction compared to their counterparts in HDHPs.
The survey also observed trends in plan design enrollment, noting that enrollment in health savings account (HSA)-eligible plans has stabilized, while enrollment in non-HSA-eligible HDHPs decreased from 12% to 9% from 2022 to 2023. Additionally, most participants mentioned that their health plans remained unchanged over the last two years.
This data offers valuable insights for HR and benefits departments, highlighting the importance of clear communication and support during the benefits enrollment process. Employees who thoroughly understand their benefits options tend to be more satisfied with their choices, contributing to a more stable and positive work environment.
However, the demand for more guidance on selecting health plans is evident, with a significant portion of workers seeking additional support in this area. Rising healthcare costs and the financial burden of out-of-pocket expenses remain significant concerns for employees, particularly those enrolled in HDHPs.
The survey points to health savings accounts as an area where employers can enhance education and support, potentially encouraging more strategic use of these accounts by accountholders. As healthcare costs continue to rise, providing employees with comprehensive information and tools to make informed decisions about their health benefits becomes increasingly important for employers aiming to support their workforce effectively.
